Refund policy

Last updated: June 30, 2026

Humans mean well. Sometimes they choose the wrong size, the wrong texture, or something the resident pet simply refuses to approve. This Returns policy explains how Purrstreet handles returns, refunds, and exchanges.

Return Window

Our return policy lasts 29 days from purchase. If 29 days have passed since your purchase, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We may ask for your order number, proof of purchase, photos, packaging details, or other information before approving a return.

Please do not send an item back to the manufacturer or supplier without contacting us first. Because items may be fulfilled by different partners, the correct return address can vary by item. Contact us first so we can confirm the right return path.

Items That Cannot Be Returned

Some items cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable products, and some health or personal care items. Sale items may not be refundable unless required by law or unless the issue is due to damage, defect, or our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or missing pieces, contact us promptly through the Contact Us page. Include your order number and clear photos of the item, packaging, and shipping label when possible. We review these cases individually and may offer a replacement, exchange, refund, or another resolution depending on the situation.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved or rejected. If approved, the refund will be processed to the original payment method. Your bank, card company, or payment provider may need additional time to post the refund after we process it.

Shipping costs are non-refundable unless the return is due to our error or another issue we approve for coverage. If return shipping costs apply, they may be deducted from the refund where allowed.

Exchanges

We replace items when they are defective, damaged, incorrect, or otherwise approved for exchange. Availability can vary, so contact us first before sending anything back.

Return Shipping

Unless we approve otherwise, customers are responsible for return shipping costs. If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If your refund has been approved but you do not see it yet, first check with your bank, card company, or payment provider. Posting times vary. If you have already checked and still need help, contact us through the Contact Us page.

Need Help?

Need help? We’re here for you. Please use the Contact Us page before sending anything back, especially if you need the correct return address or help with a damaged, incorrect, or delayed order.