Terms of service

Last updated: June 30, 2026

Welcome to Purrstreet. We choose goods for pets with care, but every purchase is still made by a human, so these terms explain how orders, payments, shipping, returns, and use of our site work.

By visiting purrstreet.com or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Shipping and Returns policies.

1. About Purrstreet

Purrstreet is an online store offering pet goods selected for comfort, care, play, feeding, travel, and everyday life with animals. Throughout these terms, “Purrstreet,” “we,” “us,” and “our” refer to this store. “You” means the person visiting the site, creating an order, or using our services.

2. Shopping With Us

Please review product names, descriptions, images, sizing, quantities, prices, shipping details, and order information before placing an order. We do our best to present products clearly, but colors, scale, packaging, and details can vary slightly by screen, supplier, production batch, or availability.

Some products are intended only for supervised pet use. You are responsible for choosing items that are appropriate for your pet’s size, age, habits, health, and environment. If an item becomes damaged, loose, worn, or unsafe, stop using it.

3. Orders, Payments, and Acceptance

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method. Orders are subject to payment authorization, inventory availability, fraud screening, and fulfillment review.

We may refuse, cancel, or limit an order if information appears inaccurate, payment cannot be processed, inventory is unavailable, the order appears fraudulent or abusive, or there is an obvious pricing or product error. If we cancel an order after payment, we will issue a refund to the original payment method as appropriate.

4. Pricing and Availability

Prices, promotions, product availability, and shipping options may change without notice. We may correct errors, update product details, or discontinue products at any time. If a change affects an order you already placed, we will handle it according to our order, shipping, and return policies.

5. Shipping and Delivery

We pack and ship orders with care. Typical delivery timing is described in our Shipping Policy, and many orders arrive in 7-14 days. Delivery estimates are not guarantees. Carrier delays, customs processing, weather, address issues, supplier handling, or other events outside our control may affect timing.

You are responsible for providing a complete and accurate shipping address. If a package is returned, delayed, lost, or undeliverable because of an incorrect or incomplete address, we may need additional time, information, or shipping payment to resolve it.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled under our Returns policy. Please review that policy before purchasing and contact us promptly if something arrives damaged, incorrect, or not as expected. We may request photos, order details, packaging details, or other information to help resolve the issue.

7. Product Care and Pet Safety

Products should be used only as intended and with appropriate supervision. Purrstreet does not provide veterinary, training, nutrition, or safety advice. Always use your judgment and consult a qualified professional if your pet has medical needs, unusual behavior, allergies, chewing habits, anxiety, or other concerns that could affect product suitability.

8. Site Content and Intellectual Property

The Purrstreet name, site design, text, photography, graphics, product presentation, and other content on this site are owned by or licensed to Purrstreet unless otherwise noted. You may browse, share links to, and purchase from the site for personal use. You may not copy, reproduce, scrape, resell, or misuse site content without permission.

9. User Conduct

You agree not to misuse the site, interfere with its operation, attempt unauthorized access, submit false or harmful information, violate applicable laws, infringe someone else’s rights, or use the site for fraudulent, abusive, or harmful activity.

10. Third-Party Services

Our store may use third-party services for payments, shipping, analytics, ecommerce hosting, marketing, or customer support. Those services may have their own terms and privacy practices. We are not responsible for third-party sites or services that we do not control.

11. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared when you visit the site or place an order.

12. Disclaimers and Limitation of Liability

We work to keep the site accurate, available, and useful, but we cannot promise that it will always be error-free, uninterrupted, secure, or complete. Products and services are provided “as is” and “as available” to the fullest extent allowed by law.

To the fullest extent allowed by law, Purrstreet will not be liable for indirect, incidental, special, consequential, or punitive damages, or for losses related to misuse of products, delivery delays, site interruptions, third-party services, or events outside our reasonable control.

13. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised date. Continued use of the site after changes are posted means you accept the updated terms.

14. Contact Us

Need help? We’re here for you. Please contact us through the Contact Us page for order questions, product questions, shipping concerns, returns, or anything else we can help with.