Shipping policy

Last updated: June 30, 2026

Crafted and shipped with care. Most Purrstreet orders arrive in 7-14 days, and we will send tracking details when they are available.

Order Processing

After an order is placed, we review the order details, prepare the item for fulfillment, and pass it to the appropriate shipping partner or supplier. Please make sure your shipping address is complete and accurate before checkout. If something looks wrong after you order, contact us as soon as possible so we can try to help before the parcel moves.

Delivery Timing

Our current customer-facing delivery window is 7-14 days for most orders. Some items may arrive sooner, and some may take longer because of carrier delays, supplier handling, customs processing, weather, address issues, holidays, or other delays outside our control.

Delivery estimates are not guarantees. We will always do our best to keep the process clear and help if a package seems delayed.

Tracking

When tracking is available, it will be emailed to you after the item ships. Tracking updates can take time to appear after a label is created, so a quiet tracking page does not always mean the package is not moving.

Multiple Items

If your order includes more than one item, pieces may ship separately and arrive on different days. That usually means each item is leaving from the place best suited to fulfill it.

Address Issues and Undeliverable Packages

Please enter a full, accurate shipping address at checkout. If a package is delayed, returned, lost, or undeliverable because the address was incomplete or incorrect, we may need additional time, updated information, or additional shipping payment to resolve it.

Damaged, Incorrect, or Missing Items

If something arrives damaged, incorrect, or incomplete, contact us promptly through the Contact Us page with your order number and clear photos of the item, packaging, and shipping label when possible. We may need those details to work with the supplier or shipping partner and find the right fix.

Need Help?

Need help? We’re here for you. Please use the Contact Us page for shipping questions, address concerns, delayed tracking, or order help.